AI agents
Agents that do
the busywork.
CIVIE's AI agents answer and place calls, work payer portals and read faxed documents, on the same record as your RIS, PACS and billing, and hand off to a person with full context.
(512) 555‑0148Scheduling agent · Northside Imaging
Live · 1:42- Caller
Hi, my doctor sent an order for an MRI. I'd like to book it.
- Agent
I can help with that. Can I have your date of birth to find the order?
- Caller
March 3rd, 1981.
- Agent
Thanks, Dana. I see an MRI of the lumbar spine. Thursday at 9:20 AM is open at our Cedar Park location. Does that work?
Agent actions
- Caller verified · name + DOB
- Order found · MRI L-spine w/o
- Prior auth on file · approved
- Holding Thu 9:20 AM · Cedar Park
- Text prep instructions
- Voice agents
- Web bots
- Document agents
- People decide
Meet the agents
Twelve agents.
One record.
Voice, document, reporting and revenue agents. Each works on the same patient record as your team and hands off to a person with full context.
Drag to turn it. Pick an agent to watch it work.
Agent cards show illustrative activity. Agents marked Recorded play a real run on synthetic data.
Three kinds of agent
Calls, portals
and paperwork.
Each kind works where your team loses the most time, and writes what it finds back to the record.
Voice agents
Answer scheduling, reminder and billing calls, and call payers for benefits, authorizations and claim status. Hear recorded calls and their transcripts on the CIVIE Voice page.
Learn moreWeb bots and RPA
Sign in to payer portals, check claim and authorization status, post remittances and work denials, pausing for a person when a portal asks for a code.
Learn moreDocument agents
Read faxed orders, insurance cards and clinical documents into structured orders, matched to the right patient, physician, exam and payer.
Learn more
Watch it work
Real runs,
off the phone.
Recorded runs of CIVIE's document and web agents on invented patient data. The outputs are exactly what came back. For recorded calls, see CIVIE Voice.
Faxed imaging order, read into an order
Recorded run · synthetic patient data · Oct 11, 2026
Patient
- Name
- Date of birth
- Sex
- Phone
- Address
Insurance
- Carrier
- Member ID
- Group
- Subscriber
Exam
- Procedure
- Modality
- Priority
- Diagnosis
- Reason
Ordering provider
- Physician
- NPI
- Practice
- Fax
What we changed in this recording
- Shows a subset of the returned fields. The response also proposed a prior-authorization line for every exam printed on the form, including the unticked ones; that block is not shown.
FAQ
AI agents,
answered.
No. Agents draft, check and follow up on routine work under rules you set. Radiologists sign every report, and anything unusual goes to your team with the context attached.
Next steps
Hand the busywork
to an agent.
See CIVIE's agents on your own calls, portals and faxes.