Patient access
An imaging visit
patients can manage.
From the first text to the final bill, patients book, prepare, check in, see results and pay on their own phone, and reach a person, a chatbot or a voice agent when they need help.
Northside Imaging
Mon 10:02 AM
Hi Maria, your MR lumbar spine is Thu, Oct 15 at 9:20 AM at Main campus. Reply C to confirm or R to reschedule.
C
You're confirmed. Please leave jewelry at home and arrive 15 minutes early. Prep details: civie.com/p/7RMX
Wed 6:00 PM
Check in before you arrive: forms, ID and insurance take about 2 minutes. civie.com/c/4TQ9
Done, thanks!
Why do I owe this balance? Please explain my bill.
Here's the breakdown for this statement:
Statement #100248 · $2,340.00 billed
- Insurer's discount−$780.00
- Insurance paid−$940.00
- You already paid−$200.00
- Left to pay$420.00
AI can make mistakes · Always verify important information
Illustrative
The challenge
Patients expect
more than hold music.
Everything takes a phone call
Booking, prep questions, results and bills all start with a call during business hours.
Clipboards in the waiting room
Patients fill in the same forms by hand at every visit.
Bills nobody understands
Statements arrive weeks later, full of codes, with no easy way to pay.
How CIVIE helps
Every step on
the patient's phone.
No app and no login: each step arrives as a secure link, and help is one reply or one call away.
Northside Imaging
Hi Ana, Dr. Smith ordered:
Paying with
Thursday, Oct 15 · Main campus
Patients pick a time, choose how they're paying and answer screening questions. Illustrative.
In their words
What customers say.
CIVIE helped us reduce patient wait times and deliver a better overall experience.
Having images available instantly has transformed how we care for patients.
The portal made everything simple—from scheduling to reviewing my results.
CIVIE helped us scale and improve patient satisfaction at the same time.
FAQ
Questions,
answered.
No. Scheduling, check-in and payment work in the phone's browser from a secure link. Patients can create a portal account if they want one.
Next steps
Put the whole visit
on their phone.
See the patient journey on your own branding.